Happy New Year!! 

For the rest of the year, each week, I will answer one of your most pressing questions related to employee and customer experience....

Staff not getting along? More than one of my customers has said to me lately something along the lines of "It's like we've forgotten how to talk to on...

"I have never had so many openings in my life!" This was in an email that was just sent to me by one of my friends and customers. Sound familiar? It's...

Are you and your team experiencing workplace stress? This simple, repeated act could make all the difference. 

A couple of weeks ago I created a vide...

Do you want the Learning & Development that you provide for your team to be Informational only? Or do you want it to be TRANSFORMATIONAL training? 

D...

I had coffee with one of my favorite customers...no, one of my favorite people today. Not only is Reed Vanderslik one of the most encouraging people I...

If you think that your employee orientation doesn't have a big impact on your employee retention, think again. Recently, we've been doing a lot of emp...

What if I told you that you could begin to re-energize your people and revitalize your culture in 7 minutes a day or less? While it is true that there...

Employee Onboarding is NOT an HR Function. 

There, I said it. 

As we enter a new year with continued recruitment and retention challenges, it's time...

As the year wraps up, I'm thinking about my interactions out and about with customers, members, and others, it's incredible how much I learn from p...