I've spent a little time with a family member in the hospital this year. Thankfully, all has been resolved, and everyone is fine. However, my...

When it comes to the many challenges the past few years have presented to leaders in the workplace, there are many factors that are out of your...

Yesterday was Groundhog Day, and I received a wonderful email message from my friend, coach, facilitator, and speaker Cheri Honeycutt....

If there was ever a time to lead with compassion and empathy, it’s now. We’ve all been through the wringer and the impact of the past...

When it comes to customer experience, first impressions are everything. It takes about seven seconds for someone to form an impression of you and...

First thing first; words matter. And while there are no magic formulas or cheatsheets on say and don’t say phrases...

It’s time to focus on your internal customer experience.

Usually, when we think about customers or customer service, our minds often go to...