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Culture. People. Service.

On Second Thought, What Would Ted Lasso Do? #civility #jasonsudeikis #leadership #shrm #shrm2026 #tedlasso #theredcarpetway empathy

Shutterstock Photo Credit: Ā 

LOS ANGELES, CA. March 07, 2023: Hannah Waddingham, Jason Sudeikis, Brett Goldstein and Charlie Hiscock at the season 3 ...

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Red-Carpet - Exclusive or Expansive? customer service empathy employee experience humanity

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Ever Felt Alone in a Crowd?Ā 

Let me share my story. I attended a three-day workshop event where I didn’t know a soul, which was fine—I was there t...

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Staff Not Getting Along: It's Like We've Forgotten How to Talk to One Another empathy employee experience listening organizational culture

Staff not getting along? More than one of my customers has said to me lately something along the lines of "It's like we've forgotten how to talk to on...

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10 Ways to Let Them Know You Care! empathy employee experience

When it comes to the many challenges the past few years have presented to leaders in the workplace, there are many factors that are out of your contro...

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Lead With Compassion empathy

If there was ever a time to lead with compassion and empathy, it’s now. We’ve all been through the wringer and the impact of the past couple of years ...

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