Are you Ready for the Red Carpet?

^{From fully customized programs to scalable certification and weekly skill-building tools, here are the ways we help teams bring the Red-Carpet experience to life. Read our menu of services below. Not sure where to start? Let’s talk about what’s happening in your organization and what support would be most helpful.}

The Red-Carpet Certification Program

After 15 years of building custom service, onboarding, and culture programs, we’ve distilled our work into a practical, easy-to-use certification experience.

The Red-Carpet Certification Program gives you the frameworks, templates, and processes we use with our VIP Clients, along with guidance on how to implement them, so you can achieve meaningful results at a fraction of the cost of a fully custom program.

Organizations using our Red-Carpet approach have improved employee retention and engagement, strengthened onboarding, boosted customer reviews, shortened sales cycles, and in some healthcare settings, even seen positive clinical outcomes. Several clients have also received industry recognition and awards for this work.

If better service, hospitality, onboarding, or culture is a priority this year, certification offers an affordable, proven path forward.

Our first cohort begins May 2026, with early-adopter pricing available now.
Schedule a no-pressure informational conversation to see if it’s the right fit.

52 Weeks of Service & Supervisory Skills

Think you don’t have the time or budget to develop your team? Think again.
The 52 Weeks of Customer Service and 52 Weeks of Supervisory Skills programs deliver short, high-impact learning moments leaders can use in just minutes a week. With practical videos, discussion guides, and ready-to-use tools, teams build stronger service, communication, and leadership habits, without long trainings or big disruptions. It’s an affordable, sustainable way to grow your people and your culture, one week at a time.

Leadership Development 

 This series is a strong fit if your leaders are:

• Avoiding or escalating difficult conversations instead of having them
• Operating on outdated leadership paradigms that no longer work
• Struggling to build trust and relationships with their teams
• Hiring “warm bodies” rather than the right people
• Delivering an onboarding experience that doesn’t set new employees up for success

The Leadership Development Series helps leaders show up differently: more prepared, more connected, and more capable of leading through real-world challenges.

This six-module series addresses:

• New Employee Expectations & the Modern Leadership Approach

• Employee Selection

• Onboarding for Success

• Navigating Difficult Conversations

• Building Strong Relationships with Your Team

• Emotional Resilience & Better Decision-Making

Organizations using this series have seen short-staffed departments become fully staffed, employee retention increase, fewer issues escalated to HR, and leaders make more confident, courageous decisions.

Keynote Presentations

Having an annual conference or leadership retreat? Donna’s in-demand keynotes are high-energy, fun, relevant, and interactive. Audiences walk away with hands-on ideas they can use immediately to build cultures of happy, engaged people who deliver a true red-carpet experience.

With a background as an actress, Donna brings a theatrical, engaging style that’s perfect for kicking off your conference or keeping energy high after lunch.

Virtual Interactive Workshop

 Looking for a high-impact workshop on culture, service, employee experience, or onboarding, without the travel costs, but with the same red-carpet experience?

When we say it's interactive, we don’t mean chat boxes, polls, or sitting quietly in breakout rooms. We mean a fully facilitated, high-energy experience that feels like Donna is right there in the room with you.

Our one-time interactive workshops are designed to be engaging, personal, and practical, even with Donna Zooming in. Participants move, reflect, connect, laugh, and practice real skills together.

As one client shared after a four-hour virtual workshop, “It was on Zoom, but it felt like she was in the room with us. Her ability to foster connection and engagement in a virtual setting was truly impressive, creating a learning environment that was both enjoyable and impactful."  Teams consistently walk away with practical tools they can implement right away, stronger connection with one another, and renewed energy around how they show up at work.

Red-Carpet Advisory & Special Projects

Not everything fits neatly into a program. Enter Red-Carpet Advisory & Special Projects.

This offering is for organizations that want expert insight, honest feedback, or a custom-built solution to strengthen culture, service, onboarding, or leadership. Engagements are designed around your needs. Here are some ways others have used our services.

• Administering and analyzing customer satisfaction surveys

• Telephone secret shopping and skills development

• Coaching supervisors through real-time leadership challenges

• Evaluating and strengthening the onboarding and orientation experience

• Designing custom online or hybrid training programs

• Providing feedback on existing training or development efforts

If you’re looking for a thoughtful partner instead of a one-size-fits-all solution then this is an invitation to start a conversation.