What’s new in the blog?

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Culture. People. Service.

Lead With Compassion empathy

If there was ever a time to lead with compassion and empathy, it’s now. We’ve all been through the wringer and the impact of the past...

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FIRST IMPRESSIONS! 5 TIPS TO LEVEL UP. customer service

When it comes to customer experience, first impressions are everything. It takes about seven seconds for someone to form an impression of you and...

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RED CARPET CUSTOMER SERVICE WORDS AND PHRASES customer service

First thing first; words matter. And while there are no magic formulas or cheatsheets on say and don’t say phrases...

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INTERNAL CUSTOMER EXPERIENCE – 7 IDEAS! employee experience

It’s time to focus on your internal customer experience.

Usually, when we think about customers or customer service, our minds often go to...

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