In recent years we've seen our customers improve employee retention—not by adding flashy perks or big bonuses, but by rethinking something foundati...

This week's question is: How do we boost morale and prevent employee burnout when everyone is stretched so thin? This is a question I'm going to addre...

I was having a lovely lunch with a strong and dedicated group of leaders the other day. They were telling me about this wonderful new app they investe...

This week the question is "How do we make time for employee orientation?" 

I promise to give you some practical tips to help with this, but let me st...

Welcome to week three of Q&A with Donna. As a reminder, each week I will answer one of your questions related to employee and customer experience. You...

This week we're continuing with the first question of 2024, which was (and I'm paraphrasing) "What do we do when our leaders create so many great even...

Happy New Year!! 

For the rest of the year, each week, I will answer one of your most pressing questions related to employee and customer experience....

Staff not getting along? More than one of my customers has said to me lately something along the lines of "It's like we've forgotten how to talk to on...

"I have never had so many openings in my life!" This was in an email that was just sent to me by one of my friends and customers. Sound familiar? It's...

Are you and your team experiencing workplace stress? This simple, repeated act could make all the difference. 

A couple of weeks ago I created a vide...