What’s new in the blog?

..............

Culture. People. Service.

Staff Not Getting Along: It's Like We've Forgotten How to Talk to One Another empathy employee experience listening organizational culture

Staff not getting along? More than one of my customers has said to me lately something along the lines of "It's like we've forgotten how to talk to...

Read More....
10 Ways to Find Employees employee experience employee recruitment hiring

"I have never had so many openings in my life!" This was in an email that was just sent to me by one of my friends and customers. Sound familiar?...

Read More....
 
Workplace Stress: This Makes the Difference appreciation organizational culture workplace stress

Are you and your team experiencing workplace stress? This simple, repeated act could make all the difference. 

A couple of weeks ago I created...

Read More....
 
Informational or Transformational Training customer service customer service training l&d learning & development transformational training

Do you want the Learning & Development that you provide for your team to be Informational only? Or do you want it to be TRANSFORMATIONAL...

Read More....
3 Magic Questions to Ask Individual Team Members employee experience employee feedback employee retention listening

I had coffee with one of my favorite customers...no, one of my favorite people today. Not only is Reed Vanderslik one of the most encouraging...

Read More....
 
Employee Orientation Improves Retention employee orientation employee retention

If you think that your employee orientation doesn't have a big impact on your employee retention, think again. Recently, we've been doing a lot of...

Read More....
Can you shift your culture in 7-Minutes a Day or Less? employee experience employee retention organizational culture

What if I told you that you could begin to re-energize your people and revitalize your culture in 7 minutes a day or less? While it is true that...

Read More....
 
Employee Onboarding: An HR Function or a Team Sport? employee experience employee onboarding employee orientation employee retention

Employee Onboarding is NOT an HR Function. 

There, I said it. 

As we enter a new year with continued recruitment and retention...

Read More....
3 Random Helpful Ideas

 

As the year wraps up, I'm thinking about my interactions out and about with customers, members, and others, it's incredible how much I learn...

Read More....
The Z-Man Experience: What does Confidence Have to Do with Customer Service?

The other day I had breakfast at The Corner Kitchen in Asheville, NC, with my good friend Holly Stiel. Holly and I always have much to discuss as...

Read More....
1 2