Lift Up Your Audience!
Donna’s high-energy, funny, and interactive keynotes will leave your audience feeling inspired, hopeful and ready to take action! They’ll laugh, they’ll learn, and they’ll take something back they can put to work immediately.
- Do you need someone who can…..
- Kick off your conference with a bang?
- Wake ‘em up after lunch?
- End on a high note?
- Do you need Virtual? Or In-Person? Or Both?
Red Carpet Donna’s Got You Covered!
It’s not often attendees stop me hours and still call me days later just to tell me how great the keynote speaker was, but that was the case for Donna! She’s the REAL DEAL.
~ Jennifer Mayhugh, Mayhugh and Associates
“Engaging, Entertaining, Hilariously Funny, and able to deliver a focused message surrounding our vision and strategy.”
American Express Corporate Travel
I can sum up Donna’s energizing and positive presentation with one word. WOW!
~ Karen E. Brewer, North Carolina Assisted Living Association
Donna’s Most Popular Programs
Employees First! Inspire, Engage, and Focus on the HEART of Your Organization.
The world is changing and it’s time to reimagine and reshape your employee experience. That means taking care of the people who take care of your customers. We’ve all gone through a collective values readjustment. Priorities and expectations are different and what worked to attract and retain good employees before won’t work today.
Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved.
Based on her latest book by the same name, Donna will share many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you’ll gain strategies for honoring the very people who make your company what it is—your internal customers—your team.Download Employees First! Topic One-Sheet Here
Roll Out the Red Carpet for Your Customers: One Interaction at a Time
One thing hasn’t changed. Companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. When you roll out the red carpet for people they tell everyone they know.
How do you do it? One intentional interaction at a time.
This high-energy, fun and inspirational keynote will get you excited about transforming their customer experience and differentiating your brand through red carpet service. You’ll learn from organizations that have earned bottom-line results by focusing on service excellence and hear inspirational stories about people who know how to WOW their customers.
More importantly, you’ll learn how each moment is an opportunity to be a bright light in someone else’s day! When you focus on making others feel important, they’ll become your biggest fans!
Customized for your company and industry, Donna’s keynote is based on her two books The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley, 2008) and 501 Ways to Roll Out the Red Carpet for Your Customers (Career Press, 2015).Download Employees First! Topic One-Sheet Here
A must-hire! You can’t go wrong with Donna!
~ Susan Taylor, Tennessee Bankers Association
Donna is a speaker who goes above and beyond to deliver an unforgettable and impactful experience. I have never worked with another speaker who was so diligent in doing the research and work necessary to tailor her presentation specifically to our audience….I highly recommend Donna if you are looking for a keynote speaker who is passionate about delivering an inspiring, action-focused message that is customized to your audience.
Alyssa Gibson for the American Association of Orthopaedic Executives
"Our sales team can be a fickle crew, but at the end of the day (which seemed to fly by), they were raving about Donna and the content of her presentation."