What’s new in the blog?

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Culture. People. Service.

Staff Not Getting Along: It's Like We've Forgotten How to Talk to One Another empathy employee experience listening organizational culture

Staff not getting along? More than one of my customers has said to me lately something along the lines of "It's like we've forgotten how to talk to...

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10 Ways to Find Employees employee experience employee recruitment hiring

"I have never had so many openings in my life!" This was in an email that was just sent to me by one of my friends and customers. Sound familiar?...

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3 Magic Questions to Ask Individual Team Members employee experience employee feedback employee retention listening

I had coffee with one of my favorite customers...no, one of my favorite people today. Not only is Reed Vanderslik one of the most encouraging...

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Can you shift your culture in 7-Minutes a Day or Less? employee experience employee retention organizational culture

What if I told you that you could begin to re-energize your people and revitalize your culture in 7 minutes a day or less? While it is true that...

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Employee Onboarding: An HR Function or a Team Sport? employee experience employee onboarding employee orientation employee retention

Employee Onboarding is NOT an HR Function. 

There, I said it. 

As we enter a new year with continued recruitment and retention...

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10 Ways to Let Them Know You Care! empathy employee experience

When it comes to the many challenges the past few years have presented to leaders in the workplace, there are many factors that are out of your...

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Staffing Shortages and Groundhog Day! employee experience

Yesterday was Groundhog Day, and I received a wonderful email message from my friend, coach, facilitator, and speaker Cheri Honeycutt....

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INTERNAL CUSTOMER EXPERIENCE – 7 IDEAS! employee experience

It’s time to focus on your internal customer experience.

Usually, when we think about customers or customer service, our minds often go to...

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