Staff not getting along? More than one of my customers has said to me lately something along the lines of "It's like we've forgotten how to talk to...

"I have never had so many openings in my life!" This was in an email that was just sent to me by one of my friends and customers. Sound familiar?...

I had coffee with one of my favorite customers...no, one of my favorite people today. Not only is Reed Vanderslik one of the most encouraging...

What if I told you that you could begin to re-energize your people and revitalize your culture in 7 minutes a day or less? While it is true that...

Employee Onboarding is NOT an HR Function. 

There, I said it. 

As we enter a new year with continued recruitment and retention...

When it comes to the many challenges the past few years have presented to leaders in the workplace, there are many factors that are out of your...

Yesterday was Groundhog Day, and I received a wonderful email message from my friend, coach, facilitator, and speaker Cheri Honeycutt....

It’s time to focus on your internal customer experience.

Usually, when we think about customers or customer service, our minds often go to...