What’s new in the blog?

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Culture. People. Service.

 
How to Get Employees to Buy-In employee empowerment employee experience employee feedback

I was having a lovely lunch with a strong and dedicated group of leaders the other day. They were telling me about this wonderful new app they...

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How to Make Time for Employee Orientation employee experience employee orientation employee retention

This week the question is "How do we make time for employee orientation?" 

I promise to give you some practical tips to help with this, but...

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How to Make Your Team Members Feel Valued appreciation employee entitlement employee experience employee retention

Welcome to week three of Q&A with Donna. As a reminder, each week I will answer one of your questions related to employee and customer...

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Give Your Employees A Voice employee entitlement employee experience employee retention

This week we're continuing with the first question of 2024, which was (and I'm paraphrasing) "What do we do when our leaders create so many great...

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How to Address Employee Entitlement employee entitlement employee experience employee retention

Happy New Year!! 

For the rest of the year, each week, I will answer one of your most pressing questions related to employee and customer...

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Staff Not Getting Along: It's Like We've Forgotten How to Talk to One Another empathy employee experience listening organizational culture

Staff not getting along? More than one of my customers has said to me lately something along the lines of "It's like we've forgotten how to talk to...

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10 Ways to Find Employees employee experience employee recruitment hiring

"I have never had so many openings in my life!" This was in an email that was just sent to me by one of my friends and customers. Sound familiar?...

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3 Magic Questions to Ask Individual Team Members employee experience employee feedback employee retention listening

I had coffee with one of my favorite customers...no, one of my favorite people today. Not only is Reed Vanderslik one of the most encouraging...

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Can you shift your culture in 7-Minutes a Day or Less? employee experience employee retention organizational culture

What if I told you that you could begin to re-energize your people and revitalize your culture in 7 minutes a day or less? While it is true that...

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Employee Onboarding: An HR Function or a Team Sport? employee experience employee onboarding employee orientation employee retention

Employee Onboarding is NOT an HR Function. 

There, I said it. 

As we enter a new year with continued recruitment and retention...

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