What’s new in the blog?
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Culture. People. Service.
5 Ways to Develop Soft Skills In Your Team
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It’s not just what they do—it’s how they do it.
In today’s workplace, soft skills like communication, empathy, problem-solving, and teamwork are no l...
Informational or Transformational Training
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Do you want the Learning & Development that you provide for your team to be Informational only? Or do you want it to be TRANSFORMATIONAL training?Â
D...
FIRST IMPRESSIONS! 5 TIPS TO LEVEL UP.
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When it comes to customer experience, first impressions are everything. It takes about seven seconds for someone to form an impression of you and your...
RED CARPET CUSTOMER SERVICE WORDS AND PHRASES
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First thing first; words matter. And while there are no magic formulas or cheatsheets on say and don’t say phrases —because customer service is basica...
