Ever Felt Alone in a Crowd? 

Let me share my story. I attended a three-day workshop event where I didn’t know a soul, which was fine—I was there t...

It’s not just what they do—it’s how they do it.

In today’s workplace, soft skills like communication, empathy, problem-solving, and teamwork are no l...

Do you want the Learning & Development that you provide for your team to be Informational only? Or do you want it to be TRANSFORMATIONAL training? 

D...

When it comes to customer experience, first impressions are everything. It takes about seven seconds for someone to form an impression of you and your...

First thing first; words matter. And while there are no magic formulas or cheatsheets on say and don’t say phrases —because customer service is basica...