What’s new in the blog?

..............

Culture. People. Service.

10 Ways to Let Them Know You Care! empathy employee experience

When it comes to the many challenges the past few years have presented to leaders in the workplace, there are many factors that are out of your...

Read More....
Staffing Shortages and Groundhog Day! employee experience

Yesterday was Groundhog Day, and I received a wonderful email message from my friend, coach, facilitator, and speaker Cheri Honeycutt....

Read More....
Lead With Compassion empathy

If there was ever a time to lead with compassion and empathy, it’s now. We’ve all been through the wringer and the impact of the past...

Read More....
FIRST IMPRESSIONS! 5 TIPS TO LEVEL UP. customer service

When it comes to customer experience, first impressions are everything. It takes about seven seconds for someone to form an impression of you and...

Read More....
RED CARPET CUSTOMER SERVICE WORDS AND PHRASES customer service

First thing first; words matter. And while there are no magic formulas or cheatsheets on say and don’t say phrases...

Read More....
INTERNAL CUSTOMER EXPERIENCE – 7 IDEAS! employee experience

It’s time to focus on your internal customer experience.

Usually, when we think about customers or customer service, our minds often go to...

Read More....