So far you’ve:
✔ Hired a recruitment specialist
✔ Offered sign-on bonuses
✔ Designed recognition programs
✔ Held appreciation pizza parties
✔ Even pleaded with your people
But, many of these are quick fixes that won’t solve the burnout, siloes due to force isolation or remote working conditions, or the feelings of profound grief and uncertainty that keep piling on.
Employee turnover has skyrocketed and, as a result, you’ve lost legacy memories you just can’t hand off to new people. You fear you’re losing so much of what used to make your company special.
You know it’s only a matter of time before your customers, residents, or patients are feeling the difference…if they aren’t already. .
It’s time to reclaim the heart and soul of your thriving organizational culture
The Red-Carpet Culture Club is built for leaders like you who know you can’t go back…but you can go forward! Let’s redefine the workplace experience….together!
So, what’s included?
Ongoing support from workplace culture researcher, author, and expert Donna Cutting & so much more!
✔ You’ll get started with a personalized discovery call with a red-carpet ambassador. Donna will use this information to create content that will help you transform your specific challenges and concerns into opportunities for increased human connection.
✔ LIVE virtual seminars on topics related to employee and customer retention.
✔ Exclusive access to LIVE monthly Q&A virtual session with Donna and other members of the Red-Carpet Culture Club to ensure you continually get answers to your most pressing questions.
✔ A community of peers collaborating to redefine the workplace and who are willing to share ideas via our regular “What’s Working” sessions.
✔ Relevant content, delivered in segments that are 7 minutes or less, helps you meet the demands of a changing workforce.
✔ The 7-minute Culture Cure ™ - Action steps you can take in 7 minutes or less to Rebuild Connections, Regenerate Enthusiasm, and Retain Employees and Customers.
✔ Access to Our Online Course: 5-Weeks to a Better Employee Onboarding Experience
✔ Access to Micro-Learning Videos and Activities for your Stand-Up Meetings that reinforce one customer service principle for 52 Weeks.
✔ Access to our Treat Your Customers Like STARS video, facilitator’s guide, and slide deck.
✔ Priority registration and preferred pricing for any Red-Carpet Learning in-person events.
✔ One Complimentary copy of Donna’s new book, Employees First! Inspire, Engage, and Focus on the HEART of Your Organization.
✔ Red-Carpet Book Club Discussions
✔ More than you’ll ever need, but you’ll be glad you have it!
Don’t take it from us….
Here’s what our customers have to say!
We’re getting to know each other, working better together, and seeing silos literally crumble. Thank you Donna!
Trinity Woods, formerly Oklahoma Methodist Manor
After working with Donna and Red-Carpet one of team members made a huge impact on the way our call center agents interacted with our customers. She achieved in 3 days of Red-Carpet training what I haven’t been able to achieve in 3 years.
It’s been a game changer for my business! Donna is truly an expert! You will not be disappointed, you’ll only wish you’d done it sooner.
I can't stress this enough...the in-person (online) classroom experience was hands down one of the best trainings I've ever attended. The strategies I took away from that 3-ish hour class will positively affect my business for years to come. Thank you Donna for always delivering a world-class red carpet experience.
Amber Budd Atelier
Donna did an outstanding job in leading us in planning for new ways to engage prospective employees and successfully onboard new hires. Her leadership was engaging and gave us exciting strategies that will help us in a challenging employment environment
CEO, Methodist Retirement Communities
Meet Donna Cutting, CSP
Donna Cutting is the author of 3 books on customer service and employee engagement including The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service, 501 Ways to Roll Out the Red-Carpet for Your Customers, and her latest, Employees First! Inspire, Engage, and Focus on the HEART of Your Organization. She’s the Founder & CEO of Red-Carpet Learning Worldwide and works with leaders to help them create cultures of happy people who deliver exceptional customer service.
Putting the focus on organizational culture, employee experience, and customer experience, Donna and her team have helped leaders eliminate silos, define their culture and service expectations, improve their employee onboarding, develop and engage their teams, and retain staff and customers.
She’s been named one of the top 30 Global Gurus of Organizational Culture and Customer Service several years in a row, and is on the HR.com Employee Retention Advisory Board.
She’s interviewed hundreds of hourly workers on what makes them feel valued and is a researcher on the topics of organizational culture, employee engagement and customer service.
Her Treat Customers Like STARS curriculum is being used throughout the United States and in Canada, Australia, and South Africa. She’s been recognized in the prestigious Global Gurus lists for both Customer Service and Organizational Culture, and has spoken to hundreds of audiences in 45 of the 50 United States. (Still waiting on Wyoming, Utah, Rhode Island, Delaware, and Hawaii). She’s an active member of the National Speakers Association and a Certified Speaking Professional and Certified Virtual Presenter.