“I just don’t have time to develop my team’s customer service skills.”
If that’s what you’re thinking, THINK AGAIN!
You can’t expect your team to deliver the level of service you expect if you’re not giving them a chance to practice those skills in a safe setting. So we developed the course just for that...
The 52 Weeks of Customer Service.
GET THE COURSE NOW
WHAT YOU'LL LEARN.
Here’s what you get when you invest in this course:
Every week for 52 Weeks, you will get a SHORT 2-3 minute video on a specific topic related to customer service.
A Downloadable PDF with each video that provides you with activities, a debrief, discussion questions, and an action step for the related topic.
Everything you need to lead a 10-15 minute MICRO-Learning Session on Specific Customer Service Skills.
Red Carpet Learning Courses
52 Weeks of Customer Service
You see, we don’t want to provide you with Check-the-Box training.
We want you to see the behavior change in your team when you consistently reinforce these customer service principles.
When used as recommended, this is not an Informational Course - it’s a TRANSFORMATIONAL Course!
We’re adding new topics every week for 52 Weeks.
Here’s a Sampling of some of the service behaviors we’re discussing in this course!
Human Level vs. Task Level
The 10-Foot, 5-Foot Rule (Smiles, Eye Contact, Friendly Greetings)
Use Your Customers Name
A Service Mindset
What If It’s “Not My Job?”
TREAT Upset Customers with Red-Carpet Service
Respond with Empathy and Regret
Exploring Solutions with Customers
The Power of Last Impressions
What to Say When You Don’t Know
and 42 More Topics - a New One Every Week for 52 Weeks!
These micro-learning sessions, when used as recommended, help them to connect the dots between their role in your organization and the service behaviors that constitute a exceptional customer experience.
Walk them through scenarios, lead them through activities, and getting them thinking about rolling out that red carpet for your customers!
TRANSFORM YOUR SERVICE LEVELS
Learn from the best in the industry!
Donna Cutting, CSP
Donna is the author of three books including The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley, 2008) and 501 Ways to Roll Out the Red Carpet for Your Customers (Career Press, 2015), and more recently Employees First! Inspire, Engage, and Focus on the HEART of Your Organization. (Career Press, 2022) She's the Founder & CEO of Red-Carpet Learning Worldwide and works with leaders in various organizations to create cultures of happy people who deliver exceptional customer service. Donna has been named one of the top 30 Global Gurus in Customer Experience and Organizational Culture several years in a row. Her customers include those in senior living, healthcare, non-profits, hospitality, entertainment, tech, education, and others.
Jesse is an instructional designer, trainer, and facilitator who is thrilled to work with Red Carpet Learning! She brings a dual Master of Business Administration (MBA) / Master of Social Work (MSW) degree from Washington University in St. Louis as well as certification in Lean performance improvement. Prior to launching her training career, Jesse spent 12 years in the healthcare industry, having served as a hospital leader, consultant, and strategist. Through her various professional roles, Jesse discovered her passion for developing others. She has created and delivered training programs for a vast array of professional audiences, including tech, law enforcement, federal agencies, city government, and more.
"This new customer service program is the beginning phase of creating a service culture."
Cori Whitacre, former VP of Organizational Development
Penn National Gaming
"Donna helped all of us at ESCO Technologies LLC roll out our Red Carpet to knock our customer's socks off"
Michelle DeMarcia Davis, former Customer Service Director
ESCO Technologies, LLC
"When We Have a Need Around Service, the statement is Call Donna!"
Laurie Johnson, Chief Ambulatory Officer
Keck Medicine of USC
Get Your Free Module of the 52 Weeks of Customer Service Course
In this video, Jesse demonstrates how being more intentional with your thoughts and your mindset will improve the connection you have with your customers.
Sign up here and watch the free module now.