Think you don't have time to develop your team's soft skills?
EACH WEEK, YOUR TEAM WILL:
Watch A Short, Engaging Video
A 2-3 minute video covering a critical skill in customer service or leadership.
Use the Practical PDF Guide
Downloadable and filled with discussion questions, activities, and action steps to apply what they’ve learned.
Participate in Micro-Learning Session
These are 10-15 minute sessions designed for easy facilitation and team engagement.
Red Carpet Learning Courses
Choose the Right Course for Your Team
This weekly rhythm ensures that learning isn’t just informational—it’s transformational.
Your team doesn’t just hear new ideas; they practice and implement them in real time, making lasting behavior change possible.
But….you can use the courses as you wish!
Once a week, once a month, or select a module that speaks to something your team is dealing with right now.
đź“Ś 52 Weeks of Customer Service
This program builds service excellence with practical, real-world skills that help teams create exceptional customer experiences.
For organizations that want to create a culture of service excellence, this course helps teams:
✔️ Strengthen communication and empathy.
✔️ Master key service behaviors.
✔️ Handle difficult situations with confidence and care.
đź“Ś 52 Weeks of Supervisory Skills
Designed for both new and experienced supervisors, this course equips leaders with the tools they need to inspire, guide, and develop their teams effectively.
For organizations investing in leadership development, this course helps new and experienced supervisors:
✔️ Build confidence in leading teams.
✔️ Set clear expectations and provide effective feedback.
✔️ Develop a positive, engaged workplace culture.
Get Both!
52 Weeks of Customer Service and
52 Weeks of Supervisory Skills
Maximize your impact by combining both courses—equipping employees with service skills and leadership tools to create a thriving workplace.
GET COURSE BUNDLEWHY IT WORKS:
Ongoing Learning = Lasting Change
Weekly training keeps skills fresh and top of mind.
Bite-Sized & Actionable
Designed for busy teams to apply learning immediately.
Flexible & Easy to Implement
No extra prep time required—just hit play and facilitate a quick discussion.
Real Application, Not Just Theory
Each session builds skills through discussion and real-world exercises.
YOUR INSTRUCTOR
Donna Cutting, CSP
Founder & CEO of Red-Carpet Learning Worldwide, award
Donna is on a mission to create organizations where both employees and customers feel valued, respected, and celebrated. As the Founder & CEO of Red-Carpet Learning Worldwide, she helps leaders transform workplace culture and elevate customer experience through engaging, practical, and results-driven training programs.
A Certified Speaking Professional (CSP) and an award-winning author, Donna is recognized as one of the top voices in customer service, employee engagement, and organizational culture. She has worked with companies across industries—including aging services, healthcare, and others—helping them roll out the red carpet for those they serve.
Donna is the author of three acclaimed books:
- "501 Ways to Roll Out the Red Carpet for Your Customers" – A practical guide to creating unforgettable customer experiences.
- "The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service" – A deep dive into service strategies inspired by Hollywood.
- "Employees First! Inspire, Engage, and Focus on the Heart of Your Organization" – A blueprint for building a workplace where employees thrive.
One thing that makes Donna different is that she is 100% committed to helping you get behavior change! She’s trying to get the care field away from compliance training and into real skills development. These courses are designed to help you do that.
Red-Carpet Training programs are being used throughout the United States, as well as in Canada, South Africa, Spain and Australia.
"This new customer service program is the beginning phase of creating a service culture."
Cori Whitacre, former VP of Organizational Development
Penn National Gaming
"Donna helped all of us at ESCO Technologies LLC roll out our Red Carpet to knock our customer's socks off!"
Â
Michelle DeMarcia Davis, former Customer Service Director
ESCO Technologies, LLC
"When we have a need around service, the statement is 'Call Donna!'"
Â
Laurie Johnson, Chief Ambulatory Officer
Keck Medicine of USC
Get Started Today
Invest in your team’s growth and watch the transformation unfold. Whether you choose 52 Weeks of Customer Service, 52 Weeks of Supervisory Skills, or both, you’ll gain a sustainable, practical, and proven training system that keeps learning alive all year long.
52 Weeks of Customer Service
License One Annual Log-In
52 Weeks of Supervisory Skills
License One Annual Log-In
Get Your Free Module of the 52 Weeks of Customer Service Course
Watch as Donna talks about making Red-Carpet First Impressions using the 10 Foot, 5 Foot Rule. This is an example of the 52 videos and the companion PDF. You can use these to conduct micro-learning sessions that get behavior-change results.Â
Need Custom Solutions?
Would you prefer several log-ins so your team members can have individual access to the videos (as opposed to showing them during a meeting)?
Would you prefer a White Labeled Version to upload to your own platform?
Reach out to us at [email protected]
Â
Let’s make training work for your team—one skill at a time!